Our studio is on the east coast, we run on New York/ Eastern Standard Time. We can be reached by phone Monday through Friday 10:00 AM - 5:00 PM. We also provide our customer service by email that is available 24 hours a day, seven days a week. Excluding holidays, and unexpected weather conditions. Please check our social media for any updates.
For general information please email us at
Team@UrbanLifestyleByDerekJensen.Com
For returns and exchanges please email us at
Support@UrbanLifestyleByDerekJensen.Com
You can also call or text us at
(201)-430-5648
Our email response time is 24 - 48 hours, seven days a week.
Our phone response time if out of normal business hours or we have an increase amount of callers is 24 hours.
Please do not Direct Message us on any social media platform, we will not answer you!
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